Frequently Asked Questions

Ordering custom jewelry from Miami The Jeweler is simple! Follow these steps:

Step 1: Browse our collections or send us your design idea via our contact page or Instagram DM.

Step 2: Our team will provide a quote and timeline for your custom piece.

Step 3: Once approved, we'll begin crafting your one-of-a-kind jewelry.

Step 4: Receive your custom piece with free insured shipping!

Have questions? Contact us anytime - we're here to help bring your vision to life.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by:

• Logging into your account and viewing order history
• Using the tracking link in your shipping confirmation email
• Contacting our customer service team with your order number

Most orders include real-time tracking updates so you always know where your jewelry is.

Yes! We offer flexible financing options to make your dream jewelry affordable:

• Affirm - Split your purchase into easy monthly payments
• Afterpay - Pay in 4 interest-free installments
• Shop Pay Installments - Flexible payment plans at checkout

Simply select your preferred payment option at checkout. Approval is quick and easy!

We want you to love your jewelry! Our refund policy includes:

• 30-Day Returns: Return unworn items in original packaging within 30 days for a full refund
• Exchanges: We're happy to exchange items for a different size or style
• Custom Orders: Custom pieces are final sale due to their personalized nature

To start a return, please contact our team with your order number. Refunds are processed within 5-7 business days after we receive your return.

We ship all orders with care and insurance. Shipping times depend on your location and selected method:

Domestic (USA):

• Standard Shipping: 5-10 business days
• Express Shipping: 2-3 business days
• Overnight: Next business day (order by 12pm EST)

International:

• Standard International: 10-20 business days
• Express International: 5-10 business days

All orders include tracking and are fully insured for your peace of mind.

Yes, we ship worldwide!

Miami The Jeweler delivers to customers across the globe. International shipping is available to most countries with full tracking and insurance included.

Please note: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times vary by destination.

If you have questions about shipping to your specific location, please contact us.

Yes! We have a showroom located in Miami, Florida.

Our showroom is open by appointment only to provide you with a personalized, one-on-one experience. Schedule your visit to:

• View our collections in person
• Try on pieces before purchasing
• Discuss custom jewelry designs
• Get expert advice from our team

Contact us to book your private appointment today!

Moissanite is a stunning lab-created gemstone composed of silicon carbide (SiC). Originally discovered in a meteor crater in 1893 by Nobel Prize-winning scientist Henri Moissan, it's now expertly created in laboratories to ensure consistent quality and ethical sourcing.

Key Features:

• Hardness: 9.25 on the Mohs scale (diamond is 10)
• Brilliance: Higher refractive index than diamond, creating more sparkle
• Fire: Greater dispersion, producing more rainbow flashes
• Ethical: 100% lab-created, conflict-free
• Value: Exceptional beauty at a fraction of diamond prices

Yes, in most cases!

Traditional diamond testers measure thermal conductivity, and moissanite has similar thermal properties to diamond, so it will typically test as "diamond" on basic testers.

However, some advanced testers specifically designed to differentiate moissanite from diamond do exist. These use electrical conductivity measurements since moissanite conducts electricity while diamond does not.

The bottom line: Moissanite is sold as moissanite - a beautiful gemstone in its own right. It's not meant to deceive anyone, just to offer an affordable, ethical, and gorgeous alternative to diamond.

Moissanite is extremely durable and perfect for everyday wear!

Hardness: At 9.25 on the Mohs scale, moissanite is the second hardest gemstone used in jewelry (only diamond at 10 is harder). This means:

• Highly scratch-resistant
• Won't chip or break easily
• Maintains its brilliance over time
• Safe for daily wear, even for engagement rings

Your moissanite jewelry will look as stunning decades from now as it does today. It's a lifetime investment in beauty!

Moissanite actually has MORE brilliance and fire than diamond!

The Science:

• Refractive Index: Moissanite (2.65-2.69) vs Diamond (2.42) - Higher = more brilliance
• Dispersion (Fire): Moissanite (0.104) vs Diamond (0.044) - More than double the rainbow flashes

The result? Moissanite sparkles with incredible brilliance and throws off beautiful rainbow flashes of light (fire) that many people find even more eye-catching than diamond.

In direct sunlight, moissanite truly comes alive with spectacular sparkle!

While both are beautiful gemstones, here are the key differences:

Composition: Moissanite is Silicon Carbide (SiC), while Diamond is Carbon (C)

Hardness: Moissanite is 9.25 Mohs vs Diamond at 10 Mohs

Brilliance: Moissanite has a higher refractive index (2.65-2.69) vs Diamond (2.42) - meaning more sparkle!

Fire: Moissanite has more than double the dispersion (0.104) vs Diamond (0.044) - more rainbow flashes

Origin: Moissanite is lab-created, while Diamond can be mined or lab-created

Price: Moissanite costs a fraction of diamond prices

Ethics: Moissanite is 100% conflict-free, while Diamond varies by source

Moissanite offers exceptional beauty, durability, and value while being completely ethical and sustainable.

Keeping your moissanite jewelry sparkling is easy!

Regular Cleaning (Weekly):

1. Mix warm water with a few drops of mild dish soap
2. Soak your jewelry for 10-15 minutes
3. Gently brush with a soft toothbrush
4. Rinse thoroughly with clean water
5. Dry with a lint-free cloth

Tips for Lasting Brilliance:

• Remove jewelry before applying lotions, perfumes, or hairspray
• Take off jewelry during household cleaning or swimming
• Store pieces separately to avoid scratches
• Have jewelry professionally cleaned annually

Avoid: Harsh chemicals, chlorine, ultrasonic cleaners (for pieces with delicate settings)

With basic care, your moissanite will sparkle brilliantly for a lifetime!